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Customer Success Specialist


Part Time

About the Role

You’ve mastered the dark art of managing details and timelines. You’re comfortable with technology and identifying more efficient ways of getting the job done. You understand the importance of keeping customers informed and on track. You are not afraid of government bureaucracy and view complexity as a welcome challenge. You’re an active advocate for the customer and drive the rest of the organization to deliver on the customer’s behalf.

We’re creating a new way of managing compliance and we’re looking for someone who can help us deliver an experience that makes our customers say, “WOW.”

In this role, you’ll...
~ Interact with state agencies and our filing partner to fulfill customer orders and answer customer questions via chat, email and/or telephone
~ Set up new customer accounts or make changes to existing accounts as needed
~ Maintain and update database and customer records electronically
~ Research and confirm state filing requirements
~ Organize and manage a large number of tasks
~ Undertake discrete research or data-related projects
~ Act promptly to situations and events that require a quick response or turnaround
~ Manage billings and handle related issues


  • Thrive on getting it right for the customer

  • Revel in the details while adhering to tight deadlines and customer concerns

  • Are comfortable balancing several ongoing tasks and managing priorities

  • Maintain a calm, composed manner when customers are stressed, impatient or require lots of hand-holding

  • Have strong verbal and written communication skills, including excellent grammar and proof-reading

  • A self-starter with enthusiasm, who can work independently with minimal oversight on certain projects but who is also a team player and can support on projects when needed

  • Willingness to roll up sleeves (no job too big, no job too small)

  • Previous experience in a law firm or professional services organization, supporting a multi-office environment preferred

  • Practical experience providing research within a law firm or in-house legal/ compliance/ contracts setting is a huge plus

  • 1+ years as a paralegal, substantial law-related undergraduate coursework with paralegal training or paralegal certification

Nice to haves …

  • Proficiency with Google Workspace and comfortable learning new technologies

  • Familiarity with market customer success tools and related software systems

About the Company

Companies need to comply with state and local regulations wherever they operate. It’s important, detail-oriented work that nobody wants to do. To-do lists and spreadsheets don’t easily get the job done with the accuracy required. The two large service providers that dominate the industry have changed very little since they started business over 120 years ago. We aim to help companies and their law firms do this job quickly, easily and precisely and to disrupt this dated yet profitable industry. We’re looking for our first in-house engineering hire to play a pivotal role in owning and developing the systems that help solve this critical need.

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