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Refund Policy

October 7, 2019

Fees for our Services appear when the Services are selected and a total with a fee breakdown is presented prior to submission. When Services are ordered through SingleFile on your behalf or at your direction, whether online, by email or over the phone, you assume liability for charges incurred as a result of such Services. You assume all liability for any taxes, levies and duties imposed by taxing authorities associated with the Services, other than taxes applicable to SingleFile’s income. 

Except as provided below, payment for invoices is due within thirty (30) days of your receipt. Overdue amounts are subject to interest at the lower of one and one-half percent (1.5%) per month and the maximum rate permitted by law. In the event overdue amounts continue to be unpaid, SingleFile may suspend your access to the Services until payment has been made. If you fail to respond to us for amounts more than sixty (60) days past due, we may file a resignation of agent form with the appropriate states. In such case, you will be invoiced for the state filing fees plus our resignation fee of $45 plus uncollected service fees for the period for which we served as your registered agent plus late fees. This is not a penalty but rather reflects the fact that we will have been providing a service to you, as required by law, without being paid. You agree to reimburse us for all reasonable, actual costs (including attorneys’ fees) incurred by us in the collection of overdue amounts.

If you dispute any amounts in an invoice, you must provide us with a reasonably detailed written explanation of the nature of the dispute, including the amounts at issue and the rationale for nonpayment, with fifteen (15) days of receipt of the invoice (a “Dispute”). Otherwise, any dispute will be deemed waived. You remain obligated to pay us for all amounts of the invoice that are not subject to the Dispute. 

In the event that you have ordered a Service by mistake or you have changed your mind, we will attempt to refund your charges. If SingleFile files a document on your behalf, you understand that we pay state or local fees on your behalf.  These fees, including any expedited service fees, are determined and collected by the state or other authority, not us. You understand that if the state or local authority has accepted a document for filing, the filing fees are not refundable to us and, thus, we cannot issue a refund for such fees to you. This applies even in the event that the state or other authority fails to process a filing within the time frame of the selected level of service. With respect to our own fees, we will examine the circumstances and, in our sole discretion, make a determination about issuing a refund. Any such refund may include a processing fee to reimburse us for our time and merchant fees.

In the event that we cancel a subscription Service for nonpayment (accidental or otherwise), we reserve the right to charge a reactivation fee.

If you are using SingleFile on behalf of a client (e.g., you are a trusted adviser such as a law firm or accounting firm) and we lose the ability to communicate with your client, you agree to help SingleFile forward invoices to your client. If your client fails to pay after sixty (60) days, you agree to work with us to terminate their account with us and effect our resignation as registered agent in the relevant states.

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