Remote
•
Full Time
Customer Success Specialist
About the Role
Job Overview
You’ve mastered the dark art of managing details and timelines. You’re comfortable with technology and identifying more efficient ways of getting the job done. You understand the importance of keeping customers informed and on track. You are not afraid of government bureaucracy and view complexity as a welcome challenge. You’re an active advocate for the customer and drive the rest of the organization to deliver on the customer’s behalf. We’re creating a new way of managing compliance and we’re looking for someone who can help us deliver an experience that makes our customers say, “WOW.”
Key Responsibilities
Interact with state agencies and our filing partner to fulfill customer orders and answer customer questions via chat, email and/or telephone
Set up new customer accounts or make changes to existing accounts as needed
Maintain and update database and customer records electronically
Research and confirm state filing requirements
Organize and manage a large number of tasks
Undertake discrete research or data-related projects
Act promptly to situations and events that require a quick response or turnaround
Manage billings and handle related issues
Requirements
Thrive on getting it right for the customer
Revel in the details while adhering to tight deadlines and customer concerns
Are comfortable balancing several ongoing tasks and managing priorities
Maintain a calm, composed manner when customers are stressed, impatient or require lots of hand-holding
Have strong verbal and written communication skills, including excellent grammar and proof-reading
A self-starter with enthusiasm, who can work independently with minimal oversight on certain projects but who is also a team player and can support on projects when needed
Willingness to roll up sleeves (no job too big, no job too small)
Previous experience in a law firm or professional services organization, supporting a multi-office environment preferred
Practical experience providing research within a law firm or in-house legal/ compliance/ contracts setting is a huge plus
1+ years as a paralegal, substantial law-related undergraduate coursework with paralegal training or paralegal certification
Nice to haves
Proficiency with Google Workspace and comfortable learning new technologies
Familiarity with market customer success tools and related software systems
SINGLEFILE
About the Company
Companies need to comply with state and local regulations wherever they operate. It’s important, detail-oriented work that nobody wants to do. To-do lists and spreadsheets don’t easily get the job done with the accuracy required. The two large service providers that dominate the industry have changed very little since they started business over 120 years ago. We aim to help companies and their law firms do this job quickly, easily and precisely and to disrupt this dated yet profitable industry. We’re looking for our first in-house engineering hire to play a pivotal role in owning and developing the systems that help solve this critical need.
